Bedingungen und Konditionen
Last updated: October 2026
1. Einleitung
These Terms and Conditions govern the rental of vehicles provided by Freres Car (“we”, “us” or “our”).
By making a reservation and signing the rental agreement, the customer (“you”, “your” or “the renter”) agrees to comply with these Terms and Conditions and the specific conditions confirmed for the rental.
These terms apply to reservations made through our website, directly with our team or through another authorised booking channel.
The rental agreement, booking confirmation and any written agreement concerning additional services form part of the rental arrangements.
If any specific condition differs from the general information on this page, the applicable written rental agreement and confirmed booking terms shall apply, subject to mandatory applicable law.
2. Reservations and Booking Confirmation
Reservations are subject to vehicle availability and confirmation by Freres Car.
When making a reservation, the customer must provide accurate information, including:
Full name and contact details.
Rental start and end dates and times.
Preferred pickup and return locations.
Selected vehicle or vehicle category.
Main driver information.
Any requested insurance options or additional services.
A reservation is considered confirmed when Freres Car has communicated its acceptance through the agreed booking channel.
A booking request or availability enquiry does not, by itself, guarantee that a vehicle has been reserved.
The customer is responsible for reviewing the booking confirmation and informing us promptly of any incorrect information.
3. Rental Prices and Additional Charges
The rental price is determined by the selected vehicle, rental duration, pickup and return arrangements, insurance option and any additional services agreed upon.
The applicable quotation or booking confirmation should identify the rental price and any known additional charges.
Depending on the reservation, additional charges may apply for:
Optional insurance or protection services.
Delivery or collection at certain locations.
Approved changes to the rental period or return location.
Missing fuel upon return, where the fuel policy requires a matching level.
Late returns or additional rental time.
Missing keys, documents or vehicle accessories.
Traffic fines, tolls or other charges attributable to the renter.
Damage or expenses for which the renter is responsible under the rental agreement.
No optional service or additional fee should be treated as accepted unless it has been properly communicated and agreed upon, or otherwise applies under the rental agreement and applicable law.
The customer should review the total price and applicable conditions before confirming the rental.
4. Insurance Options and Full Insurance
Insurance is an important part of the vehicle rental agreement. The applicable insurance arrangements and any optional protection must be confirmed before the vehicle is collected.
4.1 Insurance Included in the Rental
The insurance included in a rental, where applicable, is subject to the policy terms, limits, exclusions and conditions governing that rental.
Customers should confirm the coverage provided, any applicable excess or deductible, and the procedure to follow in the event of an accident or damage.
4.2 Full Insurance Option
Freres Car offers a Full Insurance option on applicable rentals, subject to availability and the conditions communicated for the selected vehicle.
The price of Full Insurance, if charged separately, must be confirmed in the quotation or booking details before the rental is finalised.
Customers choosing Full Insurance must review the applicable coverage, limitations and exclusions before signing the rental agreement.
4.3 No Security Deposit with Full Insurance
When the customer selects and pays for the Full Insurance option confirmed by Freres Car, no security deposit is required at vehicle pickup.
Under this option, the customer is not required to provide the standard rental security deposit as a condition of collecting the vehicle.
The no-deposit arrangement applies to the confirmed Full Insurance option and is subject to the terms communicated for that reservation.
This policy distinguishes the security deposit from other obligations that may arise during or after the rental.
The absence of a security deposit does not automatically mean that every possible cost, loss, damage, fine or contractual breach is covered by insurance.
4.4 Insurance Exclusions and Customer Responsibilities
Full Insurance coverage is subject to its applicable terms and exclusions.
Depending on the insurance policy and circumstances, the renter may remain responsible for costs arising from excluded damage, prohibited vehicle use, unauthorised driving, fraud, intentional damage or other circumstances not covered by the applicable protection.
Traffic fines, tolls, missing fuel, lost keys, missing accessories and other non-insured charges may remain payable where the renter is responsible for them under the rental agreement.
The precise scope of cover and any applicable exclusions must be explained in the relevant insurance terms.
4.5 Reporting an Accident or Damage
In the event of an accident, theft, attempted theft or vehicle damage, the renter must:
Ensure the safety of all persons involved.
Contact the relevant emergency services or authorities where necessary.
Notify Freres Car as soon as reasonably possible.
Obtain the required accident report or official documentation where applicable.
Cooperate with the insurer and provide accurate information.
Follow the procedures specified in the rental agreement and insurance policy.
Failure to follow applicable reporting requirements may affect the handling of an insurance claim, subject to the terms of the policy and applicable law.
5. Security Deposit Without Full Insurance
Where the customer does not select Full Insurance, a security deposit may be required according to the vehicle, insurance arrangement and confirmed rental conditions.
The amount and method of providing the deposit must be communicated before the rental is confirmed.
The deposit is intended to provide security for obligations covered by the applicable rental agreement. It is not an additional rental fee.
Subject to the rental agreement and applicable law, the deposit may be used to settle properly documented amounts for which the renter is responsible.
Any remaining refundable amount must be returned or released in accordance with the applicable terms and payment arrangements.
The customer should confirm the deposit amount, payment method and return procedure before collecting the vehicle.
6. Driver Eligibility
The main driver must satisfy the age, driving licence and other eligibility requirements communicated for the selected vehicle.
The applicable minimum age and required driving experience may depend on the vehicle category and rental conditions.
Before confirming a reservation, customers should verify that they meet the requirements applicable to their rental.
Freres Car may decline to hand over a vehicle if the main driver does not satisfy the applicable eligibility conditions or cannot provide the required documents, subject to the booking terms and applicable law.
7. Required Documents
At vehicle collection, the renter must present the documents requested for the reservation.
These may include:
A valid driving licence accepted for the rental.
A valid passport or other accepted identification document.
The reservation confirmation.
Additional documentation where required by the applicable rental conditions or law.
International customers should confirm in advance whether their driving licence is accepted and whether an international driving permit or supporting document is required.
The documents must belong to the relevant person and contain information consistent with the booking.
8. Driver Eligibility
The main driver must be at least 22 years old and must have held a valid driving licence for at least one year at the time of vehicle pickup.
Before confirming a reservation, customers must ensure that they meet these eligibility requirements and can provide the necessary documents.
Freres Car reserves the right to refuse vehicle handover if the main driver does not meet the minimum age requirement, has held a driving licence for less than one year, or cannot provide the required documentation, subject to the booking terms and applicable law.thorised drivers.
9. Vehicle Pickup and Handover
The pickup location, date and time must be agreed upon and confirmed before the rental begins.
Pickup may be arranged at an available and approved location, depending on the reservation and the services confirmed by Freres Car.
The renter must provide accurate arrival information and notify us promptly of any delay or change.
At handover, the customer should:
Check the vehicle’s exterior and interior condition.
Verify that existing damage is recorded.
Check the fuel level and any agreed vehicle-specific conditions.
Confirm the vehicle’s accessories and documents.
Review the rental agreement and applicable insurance conditions.
Confirm the agreed return date, time and location.
The renter should photograph any visible damage before departing and report discrepancies to the rental team.
10. Permitted Use of the Vehicle
The rented vehicle must be used responsibly, in accordance with its intended purpose, the rental agreement and applicable traffic laws.
The renter must not:
Use the vehicle for illegal activities.
Drive under the influence of alcohol, drugs or any substance that impairs driving.
Allow an unauthorised person to drive.
Use the vehicle for racing, competitions or other prohibited activities.
Overload the vehicle beyond its permitted capacity.
Use the vehicle in a reckless or negligent manner.
Sublet or transfer the vehicle to another person without authorisation.
Take the vehicle outside the permitted territory without prior written approval.
Use the vehicle in a manner prohibited by the rental agreement or insurance policy.
Prohibited use may result in contractual liability and may affect insurance coverage, subject to the applicable policy and law.
11. Mileage, Fuel and Vehicle Care
The applicable mileage allowance and fuel policy must be confirmed in the quotation or rental agreement.
Where unlimited mileage is expressly included, the customer may drive without a distance-based surcharge, subject to the other vehicle-use conditions.
Where a mileage limit applies, additional kilometres may be charged according to the confirmed rate.
The vehicle’s fuel level must be checked at pickup. Unless another arrangement is expressly agreed, the vehicle should be returned with the same fuel level as recorded at handover.
Any missing fuel and applicable service charge may be billed according to the confirmed rental conditions.
The renter must take reasonable care of the vehicle and notify Freres Car promptly if a mechanical problem, warning light or other safety-related issue arises.
12. Vehicle Return
The vehicle must be returned on the agreed date and time and at the confirmed return location.
The renter must return the vehicle with its keys, documents and supplied accessories, subject to the rental agreement.
At return, the vehicle may be inspected to record its condition and fuel level.
Any new damage, missing items, missing fuel or other issue should be documented and assessed under the applicable rental terms.
If the renter needs to extend the rental period or change the return location, prior confirmation from Freres Car is required.
An extension or change is subject to availability and may affect the rental price or additional charges.
13. Late Returns
The renter must contact Freres Car as soon as possible if the vehicle cannot be returned at the agreed time.
A late return or unauthorised extension may result in additional rental charges or other consequences specified in the rental agreement.
The amount of any additional charge must be determined according to the applicable confirmed rental terms and law.
The renter should not assume that a requested extension has been approved until confirmation has been received.
14. Accidents, Theft, Damage and Breakdowns
The renter must promptly inform Freres Car of any accident, theft, attempted theft, damage or breakdown involving the vehicle.
Where an accident occurs, the renter must comply with applicable legal reporting obligations and obtain the necessary official documentation.
The renter must not admit liability on behalf of Freres Car or authorise repairs at the company’s expense without appropriate approval, except where immediate action is reasonably necessary to protect life or safety or comply with the law.
Any assistance, recovery or replacement vehicle is subject to availability, the rental agreement and applicable insurance coverage.
The renter’s financial responsibility for an incident depends on the circumstances, the insurance terms and the rental agreement.
15. Traffic Fines, Tolls and Other Charges
The renter is responsible for traffic fines, parking penalties, tolls and other charges attributable to their use of the vehicle during the rental, to the extent provided by the rental agreement and applicable law.
Where Freres Car receives a notice relating to the rental period, the renter may be required to provide relevant information and settle the applicable amount.
Any additional administrative fee must be disclosed in the applicable rental conditions and comply with applicable law.
The renter must observe local traffic rules and parking regulations throughout the rental period.
16. Reservation Changes and Extensions
Requests to change the rental dates, vehicle category, pickup location, return location or other booking details are subject to availability and confirmation.
Changes may affect the total rental price, insurance arrangements or deposit requirements.
A request to extend the rental period must be submitted before the original return deadline and is not approved until confirmed by Freres Car.
The renter remains responsible for returning the vehicle on time unless an extension has been confirmed.
17. Cancellation and No-Show
Cancellation conditions depend on the booking terms communicated to the customer at the time of reservation.
Any applicable cancellation deadline, refund condition, amendment fee or no-show charge must be communicated in the booking terms.
If the customer needs to cancel, they should contact Freres Car as early as possible and retain the written confirmation of the cancellation.
A failure to arrive at the agreed pickup time without prior communication may be treated according to the applicable no-show conditions.
Where a reservation cannot be fulfilled by Freres Car, the company will communicate the available arrangements in accordance with the booking terms and applicable law.
18. Personal Belongings
The renter is responsible for checking the vehicle before returning it and removing personal belongings.
Freres Car is not automatically responsible for personal items left in the vehicle, subject to applicable law and the circumstances of the loss.
If an item is discovered after return, the renter should contact the company promptly to enquire whether it has been found.
19. Personal Information
Personal information supplied during the reservation and rental process will be handled in accordance with the applicable privacy policy and data protection requirements.
Information may be used to administer reservations, prepare rental agreements, communicate with customers, manage payments and deposits, and comply with legal obligations.
Customers should consult the privacy policy for further information about the handling of personal data and any applicable rights.
20. Complaints and Disputes
Customers who have a concern about their reservation, vehicle condition, insurance or charges should contact Freres Car and provide the relevant booking details and supporting documents.
The parties should seek to resolve any disagreement through clear communication and review of the applicable booking confirmation, rental agreement and supporting records.
Nothing in these Terms and Conditions excludes any mandatory rights or remedies available to a consumer under applicable law.
21. Applicable Law
These Terms and Conditions and the rental relationship are subject to the applicable laws and regulations governing the rental.
Any dispute shall be handled by the competent authorities or courts determined under applicable law.
Nothing in this section is intended to remove any mandatory consumer protection or jurisdictional rights that may apply.
22. Amendments to These Terms
Freres Car may update these Terms and Conditions when necessary to reflect changes in its services, rental procedures or legal requirements.
The version and specific conditions applicable to a confirmed reservation should be identified through the relevant booking documentation and rental agreement.
Any changes affecting an existing booking will be handled in accordance with the applicable agreement and law.
23. Contact Freres Car
If you have questions about these Terms and Conditions, insurance options, the security deposit or a specific reservation, please contact our team before collecting the vehicle.
Website: https://freres-car.com
E-Mail: contact@freres-car.com
Phone / WhatsApp: +212 661 735 256
We recommend reviewing the applicable rental agreement carefully before signing and collecting your vehicle.